DOUBLE GUARANTEE

When HVCA members install, replace, upgrade, extend or repair a plumbing or heating system in residential premises with an installed value of up to £50,000, their customers will be covered automatically by the Association’s Double Guarantee.

This means that, if a member firm fails to honour its contractual obligations to the customer, the HVCA will step in and meet the cost of putting things right.

Similarly, if an HVCA member firm becomes insolvent, is declared bankrupt or goes into liquidation while undertaking a contract for a householder, HVCA will arrange for the work to be completed at no additional cost.

With effect from two years after completion of a contract, the Double Guarantee provides an additional four years’ cover against major damage to the customer’s home due to defective design, materials or workmanship.

•     Click here to download the Double Guarantee