Client confidence

 

THE PRIORITIES FOR CLIENTS

Constructing buildings is a complex and difficult process. Nor is it easy to deliver the heating, ventilation, refrigeration, air conditioning, ductwork, plumbing, and facilities services, or the energy management systems, that are rightly required today by the users of buildings. 

This makes it essential that clients work with the Building Services Engineers and Contractors who are best equipped to design and install these important services, and who have the skills and resources to deliver against client priorities: 

  • Price: delivering on budget is essential  
  • Completion on time  
  • Quality: high levels of skill and workmanship  
  • Performance: delivering as specified 
  • Corporate Social Responsibility: meeting the standards 

 

B&ES MEMBERS GAIN CLIENT CONFIDENCE

Members of the B&ES ensure that they meet client priorities - and gain client confidence - by consistently...

  • Competing on price, delivering on budget

In a competitive world, clients need to buy effectively: B&ES members understand that they have to compete and win on price, and then that they must control costs tightly and deliver to the agreed budget.  

 

  • Delivering on cost and value

It’s not enough to just deliver on budget. B&ES members know that the cost of the project is justified by the value they deliver: the smooth-running of the project, and the quality of their work which is shown in the efficient operation and performance of the services that they have installed – on time, as well as on budget.

 

  • Making use of new technology

The drive for greater energy efficiency means that the technology available for use in building services is changing rapidly. Solar thermal and photovoltaics, ground and air source heat pumps, renewable heat sources, microgeneration – this new technology is available right now. The skill is in applying the appropriate technology, or combinations of technology, to achieve best results and lasting performance: B&ES members have the training and knowledge to act as these essential systems integrators.

 

  • Delivering sustainability requirements

Global concern with sustainability has resulted not only in new technology,  but in increasing legislation and regulation, and – more recently – in government funding and incentives designed to accelerate the application of these new technologies: from Enhanced Capital Allowances (ECAs), to Feed in Tariffs (FiTs), to the Renewable Heat Incentive (RHI). B&ES members make it their business to understand both the technology and these initiatives, and to advise clients on when and how they will benefit.

 

  • Meeting CSR objectives: corporate social responsibility

Clients know that decisions made about buildings and their operation are closely examined by employees, stakeholders, clients, and even local communities: ‘best practice’ must be shown to be applied when making key decisions about heating or air conditioning systems, for example. The consequences of failure can be very damaging. The knowledge and advice of an B&ES member is invaluable in meeting CSR requirements.